Tigroclub Privacy Policy

1 Introduction

This Privacy Policy describes how tigroclub collects, uses, stores, and protects the personal data of players who use the tigroclub platform at tigroclub.today, including the mobile application and all associated services.

Tigroclub is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and protect it with appropriate technical and organisational measures.

By registering an account with tigroclub, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with this policy, you should not create an account or use the tigroclub platform.

This Privacy Policy should be read alongside the tigroclub Terms and Conditions. In the event of any conflict between this policy and the Terms and Conditions, the Terms and Conditions take precedence unless explicitly stated otherwise.

2 Data We Collect

Tigroclub collects personal data in the following categories:

Registration Data

• Full legal name
• Date of birth
• Mobile phone number
• Email address (if provided)
• Account username and password (stored in encrypted form)

Identity Verification Data

• National ID number or passport number
• Copies of identity documents (where requested for verification)
• Selfie or photograph (where required for identity verification)

Financial Data

• bKash, Nagad, or Rocket account numbers used for deposits and withdrawals
• Transaction history (deposits, withdrawals, and bet records)

Technical and Usage Data

• IP address and device identifiers
• Browser type and operating system
• Pages visited and features used on the platform
• Session duration and login timestamps

3 How We Use Your Data

Tigroclub uses the personal data we collect for the following purposes:

• Account management: To create and maintain your tigroclub account, verify your identity, and provide access to the platform.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including age verification and anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the tigroclub platform.
• Responsible gaming: To monitor gaming behaviour and identify players who may need responsible gaming support or intervention.

Tigroclub does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for investigation, a member of the tigroclub team will review the case before any action is taken.

4 Legal Basis for Processing

Tigroclub processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and tigroclub, including operating your account and processing payments.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering regulations, and record-keeping requirements.
• Legitimate interests: Processing carried out for tigroclub's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where tigroclub relies on your consent to process personal data — for example, for optional communications — you may withdraw that consent at any time by contacting support.

5 Data Sharing

Tigroclub does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data they hold independently.
• Identity verification providers: Where identity verification is required, tigroclub may share your identity documents with a third-party verification service. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game providers: Tigroclub's game providers may receive anonymised session data to support game performance and fairness auditing. No personally identifiable information is shared with game providers.
• Legal and regulatory authorities: Tigroclub will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of tigroclub's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom tigroclub shares personal data are required to implement appropriate security measures and to use the data only for the purposes for which it was shared.

6 Cookies and Tracking

Tigroclub uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the tigroclub website or use the app.

Tigroclub uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance cookies: Used to collect anonymised data about how players use the platform, such as which pages are visited most frequently. This data helps tigroclub improve the platform experience.
• Functional cookies: Used to remember your preferences, such as language settings and display options, so you don't have to set them every time you visit.

Tigroclub does not use advertising cookies or share cookie data with ad networks. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the platform.

7 Data Retention

Tigroclub retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data retention policy.

• Account data: Retained for the duration of your account and for 5 years following account closure, in line with standard record-keeping requirements.
• Transaction records: Retained for 7 years following the date of each transaction, as required for financial record-keeping and anti-money laundering compliance.
• Identity verification documents: Retained for 5 years following account closure or the date of verification, whichever is later.
• Support communications: Retained for 3 years following the date of the communication.
• Technical and usage data: Retained for 12 months from the date of collection, after which it is anonymised or deleted.

When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, tigroclub will securely delete or anonymise the data.

8 Data Security

Tigroclub takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and tigroclub servers is encrypted using SSL/TLS technology.
• Passwords are stored using industry-standard hashing algorithms. Tigroclub staff cannot view your password in plain text.
• Access to personal data within tigroclub is restricted to staff who need it to perform their job functions, and is governed by strict access controls.
• Tigroclub conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• In the event of a data breach that poses a risk to your rights and freedoms, tigroclub will notify affected players as quickly as possible.

9 Your Privacy Rights

As a tigroclub player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

Tigroclub will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. In such cases, tigroclub may charge a reasonable administrative fee or decline to act on the request, with written explanation.

10 Children's Privacy

Tigroclub is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is conducted during the registration process, and tigroclub reserves the right to request identity documents to confirm a player's age at any time.

If tigroclub becomes aware that personal data has been collected from a minor, the associated account will be closed immediately, all funds will be returned to the deposit source, and the personal data will be deleted as quickly as possible in accordance with our data retention obligations.

If you believe that a minor has registered an account with tigroclub, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Tigroclub may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your personal data, tigroclub will notify registered players via the contact details associated with their account. It is your responsibility to keep your contact details up to date so that you receive such notifications.

Continued use of the tigroclub platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how tigroclub handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the tigroclub platform. Average response time under 2 minutes.

For questions about your account terms, please review the Terms and Conditions. For responsible gaming support, visit the Responsible Gaming page.